Frequently Asked Questions
A collection of most commonly asked questions we get from our members.
Q: Will I continue to receive a quarterly reminder statement?
A: No, please refer to your bank statements for proof of payment.
Q: Is there a fee if my payment gets returned?
A: Yes, there is a $20.00 return check fee for all returns due to stop payments, closed accounts, and insufficient funds.
Q: What is the $0.00 pending transaction on my bank account transaction list?
A: This transaction is part of our Pre-note process to ensure the bank information entered in our system is correct.
Direct Biller –
Q: What is the difference between an Automatic and Recurring payment plan?
A: Automatic: will automatically initiate a payment when a bill is uploaded to your online account. Recurring: a payment plan with a fixed amount on a fixed payment schedule (i.e.. $48.33 every 10th of the month)
Q: Can I change the payment method on an existing payment plan?
A: No, you will need to cancel the existing plan and then “ADD A PLAN” with the new payment method.
Q: Can I change the “payment not to exceed amount” on an existing payment plan?
A: No, you will need to cancel the existing plan and then “ADD A PLAN” with the updated limit amount.
Q: How do I update my credit card expiration?
A: After signing into your Direct Biller profile, select “Profile” through your dashboard. Under Profile, select “Payment Method” and click on the down arrow on the far right.
Q: Why do I keep getting an “Account authentication failed…” error when entering my account information?
A: Please enter the account number, without the leading zeros and the BUR number, without the dashes.
Q: How long will my payment take to process?
A: Debit/Credit card payments normally take 2-3 business days. Payments made with either a checking or savings account will take longer. (Usually about 3-5 business days, this varies by financial institution)
Q:How to get a log in for WebTrac?
A: You would have to submit a WebTrac= Online Registration Access Form. Once submitted your information will be verified and then you will receive an email with a temporary login and password. Form is available under For Residents > Forms > WebTrac or from the WebTrac site under the quicklimes section.
Q: I forgot my login or password?
A: Use the “Forgot Password” or “Forgot Username” link under the login popup on the right side of the WebTrac site.
Q: Can I register for a class if i don’t have an MTA ID?
A: Sorry you will need to have an active MTA ID that wont expire before the end of the class if you want to sign up for that class. If your pass has expired you can renew it only by logging in and going to My Account then Membership Renewal to renewal your membership.
Q: Is WebTrac open 24/7?
A: The WebTrac system stops processing transactions after 11pm at night and then it opens up for transactions at 6am. Between 11pm and 6am is the systems maintenance period.
Q: How many reservations can you make in WebTrac?
A: For Pool Lanes: 2 lanes per day. Courts: 1 per day.